FAQs

Find answers to the most common questions about shopping with Korinal.

📦 Orders & Delivery

Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days after full payment.

Q: When will I receive my order?
A: Standard delivery within Australia takes 3–4 business days after dispatch. Delays may occur in remote areas or during peak periods.

Q: Do you ship outside of Australia?
A: No — at this time, we only ship within Australia.

Q: How do I track my order?
A: Once your order is dispatched, you’ll receive a tracking number via email. You can also track your order via the Track Your Order page.

🔄 Returns & Refunds

Q: What is your return policy?
A: You may return most items within 30 days of delivery. Items must be unused and in their original condition. Return shipping is free.

Q: Are any items non-returnable?
A: Yes — items marked as final sale, personalised items, and gift cards are not eligible for return.

Q: How long does a refund take?
A: Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Q: What if I receive a faulty or wrong item?
A: Please contact us within 7 days of receiving your order, and we will arrange a free replacement or full refund.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Q: Is it safe to pay on your website?
A: Yes — all transactions are processed securely using encrypted SSL technology. Your payment details are never stored on our servers.

📞 Support & Contact

Q: How can I contact Korinal?
A: You can reach us at:
📧 Email: Contact@Korinal.au
📞 Phone: +61 412 442 517